About Silicon Palm
We used to sell digital marketing. Then we noticed something.
Most of our clients didn’t have a marketing problem. They had a process problem — and no amount of new leads was going to fix a business that was leaking them out the back.
What changed
Filling a bucket with holes in it is a waste of everyone’s money.
We were good at bringing businesses more enquiries. What we kept watching happen afterwards was the enquiries getting lost, the jobs getting double-booked, the payments failing quietly, and the owner working until ten at night to hold it all together with a spreadsheet.
So we stopped selling marketing. We build the software that fixes the process instead — and websites for the businesses whose customers genuinely can’t find them.
The model
We build first, and you pay after.
We do the analysis, design the fix and build it. You run the real thing in your real business. Only then do you decide whether to keep it — and only then do we invoice. It’s a no-theatre arrangement on both sides: you have to be honest about the actual problem, and we only get paid if the solution genuinely works.
The risk sits with us.
Which is the only place it belongs, because we’re the ones who decide whether the thing we built is any good.
Who you deal with
“I spent fifteen years finding out why projects failed. Almost none of them failed because the technology didn’t work.”
Before Silicon Palm, I spent more than fifteen years inside government agencies as an internal process auditor and crisis manager — brought in to work out the root cause when something had gone wrong. The pattern was always the same. Someone bought software for a problem nobody had properly defined, and the business carried the risk when it didn’t work.
So we do it the other way around. Define the problem first, build it at our risk, and prove it works before anyone talks about money.
Outside of work I coach junior cricket and football, and I’ve taught martial arts and Tai Chi for over a decade. It’s the same job, really — helping people get better at something that matters to them.
Brendon McGrath — founder, Silicon Palm
How we work
Four things you can hold us to.
Direct
We say the thing. If your idea will not work, you will hear that in the first conversation, not after the invoice.
Evidence-led
Numbers, named clients and working software. Never adjectives standing in for proof.
Unhurried
No countdown timers, no manufactured scarcity. If it is the right fix it will still be the right fix next month.
On your side
An operator talking to an operator. We run a small business too, and we know what the week actually looks like.
What’s the process that’s costing you?
Book a free problem analysis. Worst case, you walk away with a clear-eyed view of where your business is leaking time and money, and you’ve spent nothing to get it.
No cost. No obligation. No pitch deck.